Terms and Conditions

 

 

Please read these terms and conditions carefully. Any purchase or use of our services implies 

that you have read and accepted our terms and conditions.

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It is not necessary for any client to have signed an acceptance of these terms and conditions for them to apply. If a client accepts a quotation from LUCY MCSPIRIT DESIGN and proceeds with an order then the client will be deemed to be satisfied and have accepted these terms and conditions in full.

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Orders

To place an order a deposit of 50% of the total order is required to secure your date and confirm an artwork slot, therefore is non-refundable. The remaining 50% will be invoiced, including additional delivery cost if necessary, prior to printing but only once your approval of the digital proof is received in writing.

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Designs

Please note that all our items are carefully handmade and due to the nature of the product, colours and materials used may vary slightly from the images seen online or sample received. All items displayed or samples received are to help give the customer an idea of the product and style they are buying. All items are finished to a high standard and must be handled with care once received.

 

Wording & Amends

All wording must be provided by the customer via email, spell-checked and accurate prior to design. It is the customers responsibility to proof-read the digital proof provided carefully. Please note we cannot accept returns or refunds due to typographical error. Confirmation and approval of proofs must be signed off in writing. Any changes requested or made once items are in production stage will incur a reprint charge to the customer. Failure to approve the proofs in the timescales given will delay your order being received. If customers change their mind and decide on an alternative style when design has already begun or proofs provided a further charge may apply. 

 

Privacy Policy

Both you and we agree to do everything reasonably possible to protect each other’s confidentiality. We respect your privacy and can assure all details will not be passed on to third parties. All information provided will be held in the strictest of confidence.

 

Delivery

Items will be sent out via royal mail signed for or courier dependant on size and weight. All deliveries will be tracked and fully insured. Delivery will be organised at the time of final payment and added to the invoice prior to print.

 

Cancellations or Refunds

All monies and deposits paid are non-refundable. The deposit paid secures your booking and prices as per quotation. Any additional items requested will be treated as a new order and a new invoice will be provided requiring a 50% deposit. This will be reflected in the final invoice of outstanding payment prior to printing for all items plus P&P. If quantities are reduced the deposit may act as credit towards another item of the same booking, however if items have been designed already then credit will not apply. If a full cancellation is made by the customer, refunds of deposits will not apply. Please note we cannot accept returns or refunds due to typographical error made by you. All content must be provided and signed off by the customer in writing via email to lucymcspiritdesigns@gmail.com. If you call a halt to a project before it is finished, you have no copyright license or similar rights in the work we have done so far. Nor can you make use of our work or reproduce it in any way. We really hope that you are completely satisfied with your stationery, if however you are not happy due to faulty goods, you must inform us within 5 days of receiving your items, all products must be returned to LUCY MCSPIRIT DESIGN after closer inspection a decision will be made and if agreed will replace like for like, providing the items have not been used and are in original packaging. As our goods are handmade we cannot refund or replace due to personal opinion of the products.

 

Should your wedding date be moved after deposit paid and artwork date secured, 

the following steps will apply:

1. Contact LUCY MCSPIRIT DESIGN to check availability of your new date

2. A charge of £50.00 will apply for the changing of wedding dates already booked in.

3. Once availability is confirmed deposits will transfer across to the new date plus additional rebooking fees.

4. Should the rescheduled date be unsuitable due to LMD workload, then an alternative date will be offered to provide stationery prior to the new wedding date booked. 

(This is at the discretion of LUCY MCSPIRIT DESIGN up to the amount of the deposit paid (minimum))

 

Copyright

All copyright and other intellectual property rights in connection with our work on customers projects belong to LUCY MCSPIRIT DESIGN. Once a project is complete and our invoices for it have been paid in full, you do not have the right to the original artwork files.

 

If you supply us with any work to incorporate into a design such as hymns, photographs or poems, or in connection with the project, it is your responsibility to make sure that:

A. You already own the copyright and all other rights in the work or

B. You have the necessary license or other legal permission to use and reproduce it and

C. Our use of it will not infringe any third party rights

 

If you do not comply with these obligations, you accept that you will compensate us for any claims, damages, legal action or expenses we face as a result. You must not alter or modify any of our designs or other work without our agreement.

 

All designs are the copyright and property of LUCY MCSPIRIT DESIGN including bespoke illustrations and neither you, or any third party, may reproduce the design, text or images in any way. Nor re-sell or re-use to create a profit of your own. This applies to all forms, including stationery or bespoke logos. The designs or illustrations are property of LUCY MCSPIRIT DESIGN at all times.

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