how can i help you?

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Where do I begin?

The best place to start is to have a browse of the semi-custom designs available on my website, once you see something you like you can contact me using the get in touch form or email me with your ideas to lucymcspiritdesigns@gmail.com including your quantities and items required. I always recommend ordering a few extra as guest lists can change and don't forget invites are per household not per guest. 

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What if I want a different colour or don't see exactly what I am after?

All my ranges are semi-customisable which means you can choose a different colour that matches your wedding theme at no extra charge. If you prefer the card of one but design of another or wish to convert it to an embossed finish just let me know. If you have a different idea in mind entirely, I do offer bespoke designs also. If you are struggling to decide as I know it can be overwhelming, please do get in touch as I can help direct you to the most suitable range and colours to match your wedding theme and budget. There is a range for everyone!

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What happens next?

Once I receive your enquiry, I will put together a bespoke package quote for you including a breakdown of all the items mentioned. If you are happy with the quote, I will kindly request a 50% non-refundable deposit to secure your artwork slot along with a form to fill in which will include all the content I need for the design to begin. The remaining invoice will be sent to you after the digital proof is approved, you are happy with the design and ready to print.

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Do you offer matching stationery for on the day?

All my ranges have the full suite and will match everything you choose to order for on the day. If I have designed an invitation with a bespoke illustration or wax seal, I can use this on your stationery for the day of your wedding also. All fonts, colours and designs will follow throughout. 

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What if I want to secure my wedding date for on the day stationery but I'm unsure what I need?

As artwork slots are booked up fast it is always a good idea to secure your date with a 50% deposit as I cannot guarantee availability, especially during peak wedding season. However I do understand that at the early stages you may not know the exact items you wish to have for your wedding day and do not have the information ready either. The best way is to provide me with the items you know you want such as a table plan and menus (with minimum quantities) and I can secure a slot based around this. If you wish to add items or increase quantities leading up to your wedding please do let me know as soon as possible so I can accommodate your request and amend the deposit. As all information must be provided 8 weeks before your wedding date, any add ons or changes after this time are limited due to availability, therefore not guaranteed. Please remember the deposit is non-refundable as the space has been reserved especially for your wedding, so it is always best to book in the items and quantities as close to what you would like and not over order.

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Can I make changes to the design?

Absolutely! Once you receive your first digital proof this will be your opportunity to make any changes and will be included in your quote. However if you decide to have a complete redesign or further requests are made after this, it may incur an additional charge to cover design time.

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How long does it take to create wedding stationery?

For before the day stationery such as invites and save the dates, it is between 3-5 weeks depending on the time of year, peak wedding season and also design choice and quantities ordered. Bespoke designs do take longer and special finishes such as embossing or foiling also take longer, however at the time of enquiry I will let you know current timescales. For on the day stationery I usually require orders placing 7-8 weeks before your wedding day. This is to allow enough time for design, proofing, printing and delivery in time for your wedding day.

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What finishes do you offer?

I offer a large range of finishes from digital print to digital foiling, hot foiling, embossing and debossing, covering everything from will you be my bridesmaid cards through to invitations and on the stationery such as table plans and fabric signage. I also have a range of handmade papers and envelopes to choose from. But don't worry I understand it can be overwhelming, and I can help guide you and narrow down the best finish for your style of wedding and also budget.

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What is your return policy?

As all items are personalised this makes them non-refundable. However you do receive a digital proof before printing and will only be sent to print once I have your approval and final invoice has been paid as confirmation from yourself you are happy.

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Do you offer samples?

I do offer samples yes, however please bear in mind they are not personalised but are there to give you an idea of the finish of print, the beautiful card and sizing. It is a great way to see it in person before making an order and perfect if you are undecided on which to order. 

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When should I send out save the dates?

I always hear of people following a rule of when stationery should be sent out, but I always say send out the save the dates as soon as you have the date! After all it is exciting news, but it also gives your guests time to allocate holidays, arrange childcare, it prevents people wondering if they are invited or not and ask the question, but mainly it gives you time to enjoy the planning and to collate all the information you need to create the invitations. After all... you have menu tasting to do now!

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When should I post the Invites?

Once you have all the information and are completely happy with the content you wish to include, this is when to send the details to your stationer to begin designing. However I would advise around 7-8 months before your wedding. Stationers usually require all the information such as menu content and table plan details 6-8 weeks before your wedding and you don't want to be rushing trying to get the RSVP's from your guests.

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How much do you charge?

As every wedding is different including quantities, material and finish chosen, prices can vary and is always best to request a more detailed quote. However I do have a price guide which is used as a guide only and can be found on the below link.

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Where do you deliver to?

Delivery can be anywhere in the UK and also worldwide as long as postage is covered. All my deliveries are shipped with tracking information and insured. Deliveries are shipped with Royal Mail or Courier depending on quantities and items ordered as this will be determined by weight and dimensions. The quote will outline shipping costs and delivery timescales based on items ordered. 

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Any other questions you may have please do drop me an email I will be more than happy to help answer any queries you may have. If you prefer to contact me via phone or the contact form all details are shown below. I look forward to hearing from you.

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