How can i help you
FREQUENTLY ASKED QUESTIONS
When should I send out save the dates?
I always say send out save the dates as soon as you have the date! After all it is exciting news, but it also gives your guests time to allocate holidays, arrange childcare, it prevents people wondering if they are invited or not and ask the question, but mainly it gives you time to enjoy the planning and spend time gathering all the information you need to create the invitations. After all... you have menu tasting to do now!
When should I post the Invites?
Once you have all the information and are completely happy with the content you wish to include, this is when to send the details to your stationer to begin designing. However I would advise around 7-8 months before your wedding, 9 months if you are not sending save the dates. Stationers usually require all the information such as menu content and table plan details 6-8 weeks before your wedding and you do not want to be rushing trying to get the RSVP's from your guests.
How do I order?
House designs can be ordered online. By clicking on the chosen design you will see a selection of items for you to add to your cart. Any questions at all do get in touch and If you find things a little overwhelming as I can talk you through and guide you on the best options for your style and budget. If you prefer to order direct with me rather than online and would rather discuss a package quote first, then no problem just get in touch. For a bespoke design please click here.
Is there a minimum order?
Due to the process and time it takes to create your wedding stationery there is a minimum order requirement of 30. Should you require less than this amount the price would still be the same as a quantity of 30. I always recommend ordering a few extra invitations as guest lists can change. If a request is made after your order is printed the minimum order would apply, so is always best to include a few spares. Don't forget invites are per household too, not per guest.
How long does it take to create wedding stationery?
For a house design, once I receive your order and information to begin, you will receive a digital proof within 5 working days. When approved it is around 2-3 weeks to print and collate depending on items and quantities ordered. Special finishes such as embossing or foiling also take longer and bespoke designs can take around 8 weeks, however at the time of enquiry/order I will let you know current timescales. For on the day stationery I require orders placing 7-8 weeks before your wedding day. This is to allow enough time for design, proofing, printing and delivery in time for your wedding day.
Can I make changes to the digital proof?
Absolutely! Once you receive your first digital proof this will be your opportunity to make any changes such as wording, one round of amends will be included in your quote. However if you decide to have a complete redesign or extensive requests are made, it will incur an additional charge to cover re-design time.
Can you use a different font?
All designs I have created, include carefully chosen fonts and designs that I have spent time creating and adding to my collection. This is to ensure the design works beautifully together and to the highest standard. Should you wish to use a different font or amend layout this would become a bespoke design. As my fonts are licensed I cannot use fonts provided by yourself or provide my fonts for your use also.
What if I don't see exactly what I am after?
If you would prefer something unique, I do offer bespoke design. A bespoke design starts from £300.00 plus production costs and will require a minimum of 8 weeks to create, print and dispatch. Depending on your requirements, turnaround times and prices will vary. If this is out of your budget and timescales then maybe explore one of our house designs.
Can I add my own artwork, illustration or logo to your stationery?
As this is a service I offer and to ensure all work is completed to the highest standard, I cannot include your own illustrations or logos unfortunately. If I use images or assets provided by clients, I am unable to verify the source and the legal license for its use. Illustrations with myself start from £100.00 and can be used throughout all of your stationery ordered including on the day items. For wedding logos please get in touch for a quote.
What finishes do you offer?
I offer a vast range of finishes from letterpress, hot foiling, embossing and debossing, digital print to digital foiling, covering everything from will you be my bridesmaid cards through to invitations and on the stationery such as table plans and fabric signage. I also have a range of papers and envelopes to choose from. But don't worry I understand it can be overwhelming, and I can help guide you and narrow down the best finish for your style of wedding and budget.
Do you offer samples?
Yes I do offer sample packs and can be ordered from your chosen house design on my website, however please bear in mind they are not personalised but are there to give you an idea of the finish of print, the beautiful card and sizing before making an order and perfect if you are undecided on design. Please do note that paper and materials used are made in batches and due to the nature of the product, textures and colours may vary slightly to samples ordered. Rest assured when your full order is placed the same batch will be used for the entire order ensuring a cohesive look throughout.
Do you offer matching stationery for on the day?
Yes all my ranges have the full suite and will match everything you choose to order for on the day. If I have designed an invitation with a bespoke illustration or wax seal, I can use this on your stationery for the day of your wedding also. All fonts, colours and designs will follow throughout.
What if I want to secure my wedding date for on the day stationery but I'm unsure what I need?
As artwork slots are booked up fast and availability is not guaranteed, you can secure your wedding date with a 50% deposit. However I do understand that at the early stages you may not know the exact items you want for your wedding day and do not have the information ready either. The best way is to provide me with the items you know you want such as a table plan and menus (with minimum quantities) and I can secure a slot based around this. If you wish to add items leading up to your wedding do let me know as soon as possible so I can accommodate your request and amend the deposit. As all information must be provided 8 weeks before your wedding date, any add ons or changes after this time are limited due to availability, therefore not guaranteed. Please remember the deposit is non-refundable as the space has been reserved especially for your wedding, so it is always best to book in the items and quantities as close to what you would like and not over order.
What is your return policy?
As all items are personalised this makes them non-refundable. However you do receive a digital proof before printing and will only be sent to print once I have your approval as confirmation from yourself you are happy to complete your order.
Where do you deliver to?
Delivery can be anywhere in the UK and also worldwide. All my deliveries are shipped with tracking information and insured. Deliveries are shipped with Royal Mail or Courier depending on quantities and items ordered. Shipping internationally may incur taxes and customs charges to yourself which I advise you to check this before ordering. All postage from the UK will be covered in your order however any additional charges beyond this are out of my control.
Any other questions you may have please do get in touch. I look forward to hearing from you!